DVD to iPad Converter Tutorials, Help doc, How-to, Tips

General Inquiries

Product Delivery

The delivery of the product is via download. You can download and install the latest version by visiting http://www.convert-dvd-ipad.com/download.php at any time. You will receive the registration name and code immediately after you finish ordering procedures. You can use registration name and code to unlock trial limitation and get full version.


Product Ordering

Q: Is it secure to purchase your software online?
A: Yes. It is 100% secure to order our products online. All data exchanged is SSL-secured in the process of payment. Our servers support SSL Version 3 and 168-bit Triple DES encryption, and the RSA module and SSL sessions feature 1024-bit encryption.

Q: How to get the full version of the software?
A: You can order the software online. When your order is processed, the registration code will be sent to you via email immediately. With the registration code, you can activate the full version.

Q: What is "Registration Backup Service"? Do I have to purchase it?
A: The Registration Backup Service is offered by SWREG during the purchase of certain software products which require the use of a registration code or key for full access or use. With this service, SWREG retains a backup copy of your registration code, for a period of a year, should you need it again in the event of loss, a computer crash, virus, etc.
Actually, you DON'T have to purchase this service. Once you purchase any product from us, you can retrieve registration info for the product for free email us at support[at]convert-dvd-ipad.com including details about your order for verification such as your name, email address, order ID.

Q: What if I fail to receive the registration code?
A: If you do not receive your code after several hours, please check your Spam or Junk folder, in case the order confirmation email might have been filtered. You may also send email to support[at]convert-dvd-ipad.com to request that your code to be resent to another email account owned by you.

Software Registration

Q: What is the difference between the Evaluation Version and the Full Version?
A: The Evaluation Version converts each video file for only three minutes, while the Full Version can convert video files without the limit of time.

Q: How to register the software?
A: After ordering the full version of our software, you will receive the registration code through email.
Run the software, click Help ->> Enter License Code. There will be a registration dialog box. Copy and paste the registration name and code. Then click "OK".

Q: My registration code is invalid. What shall I do?
A: Please check the user name carefully whether there is punctuation or other symbols, whether blank spaces are added accidentally and whether the code matches the software type and version.

Q: Does the software need to be registered again when it is reinstalled?
A: Yes, it does.

Q: What shall I do when I lost my license code?
A: You can retrieve registration info for the product by email us at support[at]convert-dvd-ipad.com including details about your order for verification such as your name on order, email address used to purchase the product, order ID.

Q: what shall I do about the software when I get a new computer or want to reinstall it?
A: You may copy the saved installation package to your new pc or download it again from our website. After installation, register it with the registration name and code you got before.

Software Upgrade

Q: How to upgrade to the latest version?
A: You can uninstall the old version first, then download the latest version from our website, install it again to your computer and register it with the registration name and code you got before.

Q: Is it free to upgrade the software?
A: Yes, it is free of charge to upgrade the software. The registration name and code for a previous version would still be valid for the new version.